NUR Medspa & Wellness - Orlando, Florida

Cleo C.

NUR med spa is the BEST spa in Lake Nona. It’s so beautiful inside, the staff is so calm and welcoming, truly a luxury experience and great pricing! Definitely recommend!

F. S.

ETA after the extensive response,

While I appreciate the effort to address my review, I’d like to clarify a few points. Why are you exposing about my previous treatment? Isn't that HIPPA protected? Anyway.... FYI...My previous treatment was done by a personal friend, yes, who is also a medical professional, the procedure was done in a clinical setting under a medical doctor’s supervision. I chose not to further discuss this at NUR as I felt it was irrelevant.
The 15 years experienced doctor did kindly compliment me, assuming I was in my 30s rather than on my actual age, let's think this was for real, however, this occurred before she recommended the treatment plan, which I felt was excessive. When I expressed that 90 units seemed too much, her immediate response was to ask about my budget, making the interaction feel transactional rather than patient-focused. My main concern remains on the lack of transparency in the Instagram ad; key details about toxin brands, dosing, and price variations should be disclosed upfront to avoid misleading potential patients. I also encourage readers to note that businesses often respond defensively to reviews like mine, but I stand by my experience. The advertising felt like a bait-and-switch, the time management was unprofessional, and the consultation appeared more focused on upselling than patient care. To anyone considering this clinic, I recommend asking detailed questions beforehand to ensure transparency and avoid surprises.

Original Review:
I had an extremely disappointing experience with this clinic, and I feel compelled to share it as a warning to others. The doctor promotes Dysport treatments on Instagram, advertising $4.00 per unit for up to 40 units. This initially seemed like a great deal, so I submitted my information through their ad. Shortly after, I received a text message offering appointment options, and I selected a date and time that worked for me.

However, on the day of my appointment, just three hours beforehand, I received a call asking if I could come earlier because the clinic would be closing at the time my appointment was originally scheduled. While this was very inconvenient, I adjusted my schedule and made it work.

When I arrived, I was required to complete several forms, disclosing a lot of personal information. After waiting for 15 minutes, a spa assistant escorted me to a room and asked for even more details. Then, I was left waiting for 45 additional minutes before the doctor finally arrived.

The doctor asked why I was there, before immediately trying to upsell other treatments. She then explained the differences between toxin brands and recommended a much higher number of units than I expected, justifying it based on one brand being more concentrated than another—a fact that was not disclosed in the ad or at the time of booking. This felt deceptive.

I emphasized that I wanted to be conservative with the treatment, but the entire process made me uncomfortable. At that point, I decided not to proceed with the treatment. After cleaning my face, the doctor abruptly left the room without even shaking hands, clearly moving on to another patient.

This experience felt like a classic bait-and-switch. The Instagram advertisement is misleading, as it fails to disclose key information about pricing and toxin brand differences. Additionally, their lack of professionalism and poor time management wasted my time—I drove 45 minutes for this appointment and had to rearrange my schedule last-minute, only to leave without receiving treatment.

This clinic’s practices are unprofessional and unethical. I would never return and strongly advise others to proceed with caution if considering their services.

I am expecting the business to answer this review in the way I see it does with the others. What I am stating here is TRUE. Be aware!! Even if they say is about the good work IT IS ALL ABOUT MONEY for them.

Yang H.

I just had Morpheus 8 done today, I was super impressed. I was super nervous about the procedure, because previously I did it in another office and it was super painful. Dr Saima and team knew what they were doing and I didn’t feel a thing. Looking forward to my next visit to get rejuvenated! Highly recommend!!!

elizabeth C.

I recently visited for a lip filler appointment and was thoroughly impressed! I am literally INLOVE with my results I’m so glad I came here! Everyone was so lovely and the atmosphere was so therapeutic. The facility was pristine, and the staff so welcoming. Dr. Saima & Abi were exceptional - knowledgeable, gentle, and meticulous. The procedure was painless, and the results exceeded my expectations! My lips look naturally fuller and more defined. I appreciated the personalized consultation and aftercare instructions. Highly recommend for anyone seeking professional and safe lip filler treatments! 5/5 stars! ❤️

Connie E.

What a great experience !! Dr. Rafiq was amazing making me feel right at ease on everything. I was very skeptical getting anything done and let’s say she made me feel amazing …and I did it …and I’m so so thrilled I feel amazing ❤️❤️❤️coming back in a few days. I highly recommend Nur Med Spa!!

Atika S.

Beyond pleased and overjoyed with my experience with Nur Med Spa. I drove from West Palm Beach (3 hours) to meet Dr. Saima and couldn’t be happier. I’d do this drive over and over for her and the staff. She made me feel at home and so comfortable. I went in to get a lip flip and I am so so happy with the results. I trust Dr. Saima 1000%. She gives the most honest advice to guarantee you will love your results. Most sweetest person I’ve ever met. Thank you for an amazing experience!!!! Will be back!!

Erin B.

Amazing experience!! I drove from Winter Park and am so glad I did. The staff is great; all very kind and knowledgeable. The doctor herself is incredible; honest, fair and compassionate while uplifting! Beautiful and clean spa as well.

Larreb S.

This place is a 10/10!!!!! I’ve been looking into many spas for the last few months and I came across this spa on IG. I was super nervous to get anything done since I’ve seen so many botched jobs. Dr.Saima will not let you down! She knows exactly what she’s doing and she’ll give you her honest advice. I LOVEEEE my results and she answered all my concerns I had. We had a full conversation for 30 minutes and I didn’t feel like she was rushing me. She took her time with me and addressed all my worries. Not to mention the spa is gorgeous!!!!! So well decorated and the staff is so professional and friendly. Will def be a permanent patient here!!!! Thank you to everyone at Nurspa!